HealthCare.Gov Mistakes Go Unfixed

Glitches bitches.

Roughly 22,000 Americans have filed appeals with the government to try to get mistakes corrected, according to internal government data obtained by The Washington Post. They contend that the computer system for the new federal online marketplace charged them too much for health insurance, steered them into the wrong insurance program or denied them coverage entirely.

For now, the appeals are sitting, untouched, inside a government computer.

..

“It is definitely frustrating and not fair,” said Addie Wilson, 27, who lives in Fairmont, W.Va., and earns $22,000 a year working with at-risk families. She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

When Wilson logged on to HealthCare.gov in late December, she needed coverage right away. Her old insurance was ending, and she was to have gallbladder surgery in January. But the Web site would not calculate the federal subsidy to which she knew she was entitled. Terrified to go without coverage, Wilson phoned a federal call center and took the advice she was given: Pay the full price now and appeal later.

Of course that 22,000 number is probably too low. There are no doubt people who don't even realize that this screwed up system screwed them up.

So to sum up:

Error filled? Check

Bureaucratic nightmare? Check

Real people being hurt by the hubris of an indifferent political class? Check

Yeah, let's do a big immigration amnesty with these guys. What could go wrong?

posted by DrewM. at 10:26 AM

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