Sponsored Content
Food Thread: "Give Us The Tools, And We Will Finish The Job" | Main | (6/2/19)Sunday Overnight Open Thread
June 02, 2019

Gun Thread: Customer Service [Weasel]

customercaredemotivator scaled.jpg


Last week I included a link sent in by redc14 on a Kimber firearm recall. The issue, I think, was some sort of defective optics base plate that could potentially come off and cause problems for the shooter. Anyhoo, I asked what sort of experiences people have had with various firearm manufacturers customer service and while the question elicited a few comments during the thread, I also received a number of emails on the topic and I thought it might be fun to discuss it a little more this week.


Before I became a wildly rich and famous writer of gun threads, I used to spend some time on a few different gun discussion forums. I happen to own a few Sig Sauer pistols and Smith & Wesson revolvers and discussion boards for these products were a place I spent some time where factory customer service was a frequent topic. Overall, I'd say the Smith & Wesson comments were almost all wildly positive, and while a little more balanced, the Sig Sauer comments were in general very favorable.

Although I have never had a firearm recalled or even experienced a serious problem, I have had occasion to contact each of these company's customer service departments for technical advice or to order small parts. Without exception, the representatives I spoke with were knowledgeable, courteous and helpful; and frequently provided small parts such as springs, pins and the like at no charge. I cannot honestly say I have had anything close to a bad experience with either one.

One place that I received remarkable customer service was with the CMP. I decided to have a M1917 rebarreled and cannot say enough about the people I dealt with at their Anniston, AL Custom Shop, or the work they did on my rifle. Due to the volume of work they receive, you fill out some forms and are placed on a waitlist before sending them your gun. In my case the wait was about 6 months but I wasn't in a hurry, so it wasn't a big deal. When the time came, I discussed at length how I wanted the chamber on the new barrel cut and they did it exactly as I requested. Honestly, I was not expecting them to be nearly as accommodating to my special requests as they were, but rather expected them to offer a single 'standard' chamber profile. The turnaround time was fast and they even replaced a few internal parts which they observed were worn at no charge and without being asked to do so. Amazing service they must perform hundreds of times a month.

And these experiences were not only limited to big manufacturers. In fact, I have had really nothing but favorable experiences with firearms related product manufacturers of all sizes, including some very small outfits producing highly specialized parts and tools. I suspect this is because firearms owners and enthusiasts are typically a friendly lot and most of the people working in these businesses are shooters, as well. I honestly cannot think of another single industry that is so well represented.

So my experiences have all been favorable. How about yours? In an age of impersonal online retailers, most of the time all aspects of customer service and product support seem to have long vanished in the rear-view mirror. Have you had a noteworthy personal experience with firearms related companies, good or bad?

*****

Well now let's see what else there is to talk about:

It happened again this week, this time in Virginia Beach. A lunatic went into a city office building and started shooting co-workers. Before the cops showed up and ended the carnage there were 12 dead, six wounded and countless lives changed forever. The city building in question was by policy a designated "Gun Free Zone" and apparently everyone was following the rules except the asshole doing the shooting. The Crime Prevention Research Center statistics show that between 1950 and 2018, 97.8% of mass public shootings have occurred in areas where citizens are prohibited from protecting themselves and others. Think about that. Think about the difference one or more armed employees in the building could have made in the outcome of this senseless act.

Clearly, legislators in Louisiana are paying attention.

***

Just in time for Father's Day! Our pal rhomboid sends us this interesting link to a website by a guy who seems to know a lot about WWII flamethrowers. This website is worth poking around on for a while. There is a ton of good information and it's well presented. Thanks rhomboid!

***

Ballistic Coefficient is a measure of a projectile's ability to overcome air resistance, and becomes more important as we shoot at longer distances. Introduction to the G1 and G7 Ballistic Drag Models WARNING: MATH! Expect to see this material again.

*******

Link-O-Rama

Georgia Arms - Free Rifle Case Offer
Article: Reminders for Giving Firearms for Father's Day
Shooting Times: Revolver vs. Semiauto - A Ballistic Oddity
Great Article: Ammoland - S&W New Departure Safety Hammerless
Inaugural Creedmoor 150 Match - Muzzleloaders!

***Mail Bag***

This weeks entry was sent in by 'ette Bean Counteress of Rohan who tells us:

I saw the Henry side gate .30-30 lever action and I had to have it. I have a soft spot for lever actions. Hope to pop a few rounds off very soon. My first Henry!

BCoR Henry scaled.jpg

Very nice BCoR! I'm sure we'd all love to hear your range report!

What part of the country are you from, by the way?

*************

Please note the new and improved gmail account morongunthread at gmail dot com. An informal Gun Thread archive can be found HERE. If you have a question you would like to ask Gun Thread Staff offline, just send us a note and we'll do our best to answer. If you care to share the story of your favorite firearm, send a picture with your nic and tell us what you sadly lost in the tragic canoe accident. If you would like to remain completely anonymous, just say so. Lurkers are always welcome!

That's it for this week - have you been to the range?

digg this
posted by Open Blogger at 07:00 PM

| Access Comments




Recent Comments
For gp, The Action IS The Juice: "KJP defers to JK defers to KJP. This is a violatio ..."

Auspex: " Yeah, well, now the documents go through the "pr ..."

Mark Twain: " boring pages of uninteresting drab where 20 pages ..."

Adirondack Patriot: "By the way, Dry January is officially over. Tha ..."

Fool Otto: ""Republicans trying to stop Brandons success at th ..."

Sponge - F*ck Joe Biden: "[i] She's an idiot. Perfect spokeswhore for this ..."

mrp: "Man, it's time for Mitch McConnell to step into th ..."

...: "Maybe people will catch on when they put Durham on ..."

Joe Mannix (Not a cop!): "[i]One more from Green Karine the Gaffe Machine:[/ ..."

Mark Andrew Edwards, Buy ammo, food, water: "Isn't Kremlinology...I mean...DC-ology fun? ..."

N.Lurker: "Doesn't Joe have to rest and get medicated up for ..."

Braenyard, _ want nuremberg trials? badger your congressman: "Where is that box o docs? https://www.youtube.c ..."

Recent Entries
Search


Polls! Polls! Polls!
Frequently Asked Questions
The (Almost) Complete Paul Anka Integrity Kick
Top Top Tens
Greatest Hitjobs

The Ace of Spades HQ Sex-for-Money Skankathon
A D&D Guide to the Democratic Candidates
Margaret Cho: Just Not Funny
More Margaret Cho Abuse
Margaret Cho: Still Not Funny
Iraqi Prisoner Claims He Was Raped... By Woman
Wonkette Announces "Morning Zoo" Format
John Kerry's "Plan" Causes Surrender of Moqtada al-Sadr's Militia
World Muslim Leaders Apologize for Nick Berg's Beheading
Michael Moore Goes on Lunchtime Manhattan Death-Spree
Milestone: Oliver Willis Posts 400th "Fake News Article" Referencing Britney Spears
Liberal Economists Rue a "New Decade of Greed"
Artificial Insouciance: Maureen Dowd's Word Processor Revolts Against Her Numbing Imbecility
Intelligence Officials Eye Blogs for Tips
They Done Found Us Out, Cletus: Intrepid Internet Detective Figures Out Our Master Plan
Shock: Josh Marshall Almost Mentions Sarin Discovery in Iraq
Leather-Clad Biker Freaks Terrorize Australian Town
When Clinton Was President, Torture Was Cool
What Wonkette Means When She Explains What Tina Brown Means
Wonkette's Stand-Up Act
Wankette HQ Gay-Rumors Du Jour
Here's What's Bugging Me: Goose and Slider
My Own Micah Wright Style Confession of Dishonesty
Outraged "Conservatives" React to the FMA
An On-Line Impression of Dennis Miller Having Sex with a Kodiak Bear
The Story the Rightwing Media Refuses to Report!
Our Lunch with David "Glengarry Glen Ross" Mamet
The House of Love: Paul Krugman
A Michael Moore Mystery (TM)
The Dowd-O-Matic!
Liberal Consistency and Other Myths
Kepler's Laws of Liberal Media Bias
John Kerry-- The Splunge! Candidate
"Divisive" Politics & "Attacks on Patriotism" (very long)
The Donkey ("The Raven" parody)
Powered by
Movable Type 2.64