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October 09, 2006

FAQ: Why Is It So Hard To Get Tech Advice At Indian Call Centers?
A: Because They're Too Busy Partying, Drinking, And Having Sex

Call centers have become dens of iniquity, in addition to dens of incompetence:

WHY does it take so long to get through to an Indian call centre? According to the Catholic Church, it's because everyone is too busy chatting up their colleagues — and maybe worse.

The church is so concerned by evidence that call centres are becoming dens of iniquity that it is offering week-long retreats in the hope of turning staff away from a life of sin.

Most centre workers are young, single and on starting salaries much higher than those of doctors or lawyers, so consequently the booming industry has brought about a social revolution.

"Women come to work with condoms in their handbags," said one call centre worker, Alkesh Dua. "Everyone is doing it. You're together all night in this cool, hip atmosphere, and you end up getting intimate."

Employers have tried to offset the monotonous nature of the work itself by creating an informal college campus atmosphere, where there is drinking and partying.

Since many staff work night shifts, after which normal socialising is impossible, office friendships — with accompanying sexual liaisons — have blossomed.

In Bangalore, a call centre hub, the rising number of abortions — up 50 per cent in two years — is blamed on licentious lifestyles.

I've noticed this. I think it's just unprofessional to ask me my Service Tag number, my OS, and what I'm wearing.

In related news, Mark Foley just applied to be Gateway Tech Help technician in Mumbia.


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posted by Ace at 03:35 PM

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