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October 18, 2013

HealthCare.Gov Help-Line Agent: They Deleted Your Password By Accident. They Lost Them.
Senior Government Official: No We Didn't

From Geraghty's Morning Jolt.

The background is that the few people who successfully created accounts (not the same as actually getting insurance) had their passwords reset and deleted. It was claimed that this was a deliberate action, required to fix the site (or something).

But that's not what help-line agents are telling the public.

The Obamacare website, which launched October 1, deleted some users' passwords, according to multiple call center representatives for the site. Five call center agents told CNN on Wednesday that because of an upgrade to the beleaguered website, many passwords were deleted if they were created in the first week or so after the launch. More recently created user names and passwords don't seem to have the same problems.

If the representatives have it right, some users will continue having trouble logging in, no matter how many times they try.

"They did maintenance on the website recently and deleted all the passwords, so they needed resetting," one agent wrote in a live online chat with a CNN reporter who has been attempting to go through the process of using the site.

"They deleted passwords on accident," said another agent who answered the phone at the healthcare.gov call center. "They lost them."

A senior administration official said these call agents are wrong. She said no passwords have been deleted, and the call agents were reading from a script that was given to them by mistake.

She? I don't know many senior administration officials with direct oversight of ObamaCare who are also female.

Can I ask why Kathleen Sebelius insists on giving on-background answers to matters directly under her control for which she is answerable, by name, to the public?

Does she want plausible deniability? Why does she need that, if she's telling the truth?

They were given a false script to read, by mistake? How did this allegedly false script get written in the first place?

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