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March 19, 2006
Dell Hell, Explained: Sex, Drugs, & Shoddy Customer Service
No wonder you can't get a straight answer out of them. They're all doped up on goofballs:
India’s economic boom but the country’s growing number of call centre staff handling British and American customer inquiries have a guilty secret.
According to senior police officers and pollsters they are also leading a social revolution against traditional Indian values by having extramarital affairs and taking party drugs.
A survey found that one in five of those questioned had had a workplace affair and that the majority of those were married. In another recent poll one in four call centre staff said they regularly had casual affairs.
...
According to insiders the centres are generating a work-hard, play-hard culture where liberal attitudes to sex and club drugs are thriving. The staff work under high pressure and are rewarded with “team-building” parties.
One of India’s most senior police officers said the western companies behind the call centres were causing a breakdown in the fabric of Indian family life.
“The companies should insist on certain standards,” said Shankar Rao, deputy commissioner of Delhi police. “I want to make sure these call centres do not become dens of evil."
Too late. These places are like Mos Eisley without the exotic entertainment.
Thanks to Allah.